Refund Policy
Effective 2 November 2026. This policy applies to Mansa Drive and Mansa Invoices. Subscription fees are non-refundable once paid, including months paid in advance that have not started yet, except in the cases listed below or where the law requires otherwise. The free trial exists so customers can test the Service before paying. Words such as Service and Payment Provider mean what the Terms of Service say.
Mansa Fleet Ltd is being registered in Kenya. These documents are being reviewed by our lawyer; we will give 30 days’ notice of any material change.
When money is returned
| Situation | Refund? |
|---|---|
| Cancelled during the free trial | Nothing was charged, so nothing to refund |
| Cancelled before the paid months run out | No refund. Access continues to the paid-through date, then 24 hours of grace, then access pauses. Records are kept under the DPA deletion schedule |
| First payment of 6 or 12 months, cancelled within 14 days, fewer than 25 records added (documents in Mansa Drive, pay statements in Mansa Invoices) | Refund of the months in that payment that have not started, once per customer |
| Charged twice for the same period, or charged after a confirmed cancellation | Full refund of the duplicate or wrongful charge |
| Service unavailable for more than 72 hours in a row in a billing period because of Mansa's fault | Pro-rata credit for the lost days, applied to the next invoice |
| Account suspended or ended for breach of the Terms or non-payment | No refund |
| Moving to Mansa Drive Free or the 1–5 user price, or to a lower Mansa Invoices tier | Takes effect when the paid time ends or at the next payment. No refund or credit for months already paid |
| Subprocessor objection under the DPA, or Mansa ends the Service without cause | Pro-rata refund of prepaid, unused fees |
| Loyalty discount lost because a payment was missed past the grace period | No refund or credit. The discount returns after the required number of payments in a row |
| Team or company count grew into a higher price during paid months | No extra charge for months already paid. The higher price applies from the next payment |
| Dropping one product from the Mansa Fleet bundle during paid months | No refund or credit. Both products stay available to the paid-through date; the single-product price applies from the next payment |
How it works
- How to ask. Email [email protected] within 30 days of the charge with the company name, the product, the invoice reference shown in Billing, the date and the amount. Requests after 30 days are not accepted.
- How refunds are paid. Refunds go back through the same Payment Provider and method used to pay, where it supports refunds: card to card, M-Pesa or Airtel Money to the paying number, bank transfer to the paying account. Allow up to 14 business days.
- Fees not refunded. Payment processing fees, processing fees added at checkout, currency conversion costs, bank transfer charges and mobile money charges are not refunded, because Mansa does not get them back from the provider.
- Currency. Refunds are paid in the currency charged. Mansa is not responsible for exchange-rate differences. Mobile money amounts are in whole Kenya shillings.
- Taxes. Tax charged is refunded only where the tax authority allows Mansa to recover it.
- Chargebacks. Contact us before disputing a charge with your bank or mobile money provider. Opening a chargeback or reversal for a valid charge is a breach of the Terms. Mansa may suspend the account until it is resolved and recover the amount plus any dispute fees it is charged.
- Credits. Service credits have no cash value, cannot be transferred, and expire when the account closes.
- Consumer law. Nothing here removes rights that cannot be excluded under the law that applies to you.